All4People UK Online Shopping

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All4People UK Online Shopping


Frequently Asked Questions

Getting Started

How do I buy online ?

To find a product you want to buy, you can either search by description using the search function located at the top of the page.
Alternatively if you see an area of interest use the categories displayed in the sub header of the site. This will guide you to a product listing and when you click on a product this will take you to the product page. From the product page you can add the product to your basket.

Apply Discount code ?

Please follow these simple steps to apply a discount/voucher code to your order.

1. Start by adding to the shopping basket the items you want and/or need for the discount.
2. Select "View Basket" to ensure you are happy with your items, then select "Proceed to Checkout".
3. Continue the payment process until you reach the payment page.
4. At the bottom of the payment options you will see a "Have a discount code?" option. Select this option and then enter the code and select "Apply".

If you're successful, you'll see a discount applied to your order on the right-hand side in your 'Order Summary'.

Placing Orders

How do i place an order?

Once you have your items in your basket, you can then increase the quantity by entering the desired amount in the Quantity field.
Clicking on the 'Proceed to Checkout' button on the 'Shopping Basket' screen takes you to the checkout area where you can select the correct delivery and billing address for this order. Please note that the billing address must match the details for the card that is being used. Once you have chosen the delivery method and clicked on the 'Next' button, you will be taken through to the Payment page.

Payment options?

The payment pages used at are secure and you can safely enter your card details to pay for your order. We accept the following payment methods: Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AMEX), Google Pay.
Please select your desired payment option and enter your card details. Depending on the type of card you use for payment, you may then be asked to approve the payment to increase the security of the transaction.
All credit and debit cardholders are subject to validation and authorization by the card issuer to maintain security and prevent fraud. Internet fraud is illegal and perpetrators will be prosecuted in all cases.

Completed Orders

Return and Exchange


If you are issued a refund, we will refund your money using the same method you originally used to pay for the purchase.
Once a refund has been issued, you will receive a confirmation email detailing the amount that was refunded and the item we received back.
We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of returning the item. Please note that if you have been provided with our freepost address, that due to the extra time it takes for freepost items to be delivered, it may take up to 14 days for you to receive confirmation of your refund. Please note that at busy times of the year, such as public holidays, these times may increase.

Faulty item

We are sorry to hear you believe your item is faulty.
To return a faulty item(s) please email [email protected], and state the order number in the email subject and the remaining information in the email. Please allow up to 48 hours for a response.

Cancelled Order

There are a number of reasons why we cancel an entire order. The most common reason is because the billing address details provided by the customer do not match the details that the customer's bank has on record for them.
Please make sure that that the billing address you provide is the address that the card is registered to. Once an order has been cancelled it cannot be reactivated. Please place a new order making sure all address details are correct. For more specific details please refer to the cancellation email that we've sent to you.

Order been cancelled but still charged?

As with the majority of online retailers, once your have entered your payment details your bank will place an authorisation against that full order amount in your account. This will show as a pending amount on your statement but will not actually be taken by us.
As soon as we cancel an order we automatically send information to your bank to ask them to release any outstanding authorisation. This process will take up to 5 days depending on your bank's procedures. For orders placed from overseas this may take longer. Please contact your bank for details.

Existing Orders

Missing Items on Order

Sometimes your goods will be delivered on different dates, so first of all, check your emails from us to see if any of your items will be arriving separately. You will not be charged any additional postage costs.
If there is a 0 in the quantity column on your invoice this means that unfortunately we did not have the stock of the item to send to you.
If the delivery note says an item should be in your parcel but it isn't, please use our the contact form to get in touch with us letting us know which item(s) you believe are missing.

Changing your Order

Once an order has been placed you are unable to make any changes or amendments to your order, this includes delivery address, delivery option, email address and items.

Cancelling your Order

In some circumstances we may be able to cancel your order, please email us using the contact us form here requesting that your order is cancelled. You will receive an email confirmation if we have been successful in cancelling your order, If not please follow our returns procedures for unwanted items.

Cancelled Items

Items will be cancelled from your order if we are unable to locate them during our picking process. The most common reason is that we no longer have that item in stock.
Our website is updated on a regular basis and all items advertised online are in stock at the time of an update. Unfortunately on very rare occasions where we have small quantities of a particular item, orders placed between updates may exceed the quantity of items we have available. In such circumstances we will allocate goods to the customers on a first come, first served basis.
You will not be charged for any items that have been cancelled and any authorisations for payment made at the time of placing the order will automatically be cleared by your bank. This process will take up to 5 days depending on your banks procedures. Please contact your bank for details.

Delivery not Recieved

If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. You should have received a card from the courier explaining this. If having tried your neighbours your parcel is still missing, please contact us and we will investigate further.

Unsuccessful Delivery

The most common reason for this is because the courier attempted delivery and was unable to obtain a signature for delivery. You can check the reason by following the tracking link that was e-mailed to you.
You will be notified on orders returned back to us.

Delivery Info

Order Confirmation

Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, how much it cost and delivery options. At this time you will also be sent a confirmation by email re-stating the details for your records. This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase.
Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed. We will also inform you of your tracking reference number. By clicking on the tracking reference link you will be taken to the courier's website where you can see the progress of your delivery.

Order Tracking

You can track the progress of your order using a unique tracking reference number. You can find your number in your order history.
Alternatively, you can find the unique tracking reference number on the email you will have received from us. You will also find the link to the appropriate section of the courier's website or visit our delivery page where you can select the courier and be redirected to their tracking page.


Place your order before 9:30 a.m. and 10 p.m. Monday to Sundays and receive your order the next day (only in UK) (2 days on rare occasion) (excludes Bank Holidays).
99% of the time we aim to have your order delivered to your door next day (only in UK) provided the next day is not a Bank Holiday.

Product Info

Stock Levels

With the exception of products available on pre-order we only show products on our website that we have in stock - if you can't find it on our site, it is not currently available.


If you are buying large quantities of one particular product or we are down to the last few units we will alert you on the basket page of the amount you are able to buy.
We may introduce maximum levels on products which are on offer to enable more of our customers to benefit from the deals available. You will be prompted at the checkout to reduce the quantity to the amount specified.

Contact us

How can i contact you?

For queries relating to online orders or information on the website you can contact us with your query.

Business Propositions

For questions about affiliates, please contact us.