Return & Exchange

We do our best to ensure all of our customers enjoy a happy shopping experience with All4People.co.uk however occasionally you may need to return an item.
To return an item(s) please email [email protected], and state the order number on the subject and the remaining information in the email. Please allow up to 48 hours for a response.
We promise every order 30 days warranty, if you find the the product is damaged not the shipping reason, you can contact us.

Steps:

1. Contact Customer Service through email to [email protected] after you receive the item within 30 days.
2. Send pictures or video to Customer Service to show it's wrong or defective.
3. Customer Service confirms it's wrong or defective.
4. Send back the item to above address.
5. After receiving package, we will process your replacement or refund.
6. Customer Service will contact you with details regarding replacement or refund.

Quality problem

In essence this means that faulty products can be returned to us by confirm the obvious quality defects as follows:

1. Low quality of workmanship
2. Huge deviation between the receiving and the one displayed in the image (including the style / color)
3. Poor parcel packing

Other problems

If you received a defective or damaged item: You are eligible for a full refund or replacement. When requesting refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its tracking number as soon as possible. If you believe your item is damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your replacement or refund.

Alternatively, you can open the item in front of the delivery person. If you find that it was damaged during shipping, you can refuse to sign it. All4People will ship you a new item immediately.